Your Privacy Is Our Responsibility

§ 01

Introduction & Scope

vk11 is committed to providing a safe and transparent online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the vk11 website, app, or services, how we use it, and how we keep it secure.

This Policy applies to all users of vk11's services. By creating an account or using our platform, you agree to the terms of this Policy. We recommend that you read this document in full and contact our support team if you have any questions.

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information is in our systems, we will delete it immediately.

§ 02

What Information We Collect

vk11 only collects information that is necessary to operate our services smoothly and provide you with the best experience. The following types of information are collected:

2.1 Personal Identification Information

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Financial & Payment Information

We collect payment method details for deposits and withdrawals. vk11 processes transactions via bKash, Nagad, Rocket, and Upay. Transaction records through these payment gateways are stored in our systems; however, we do not store any complete payment PINs or passwords.

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Session duration and page visit logs
• Data from cookies and similar tracking technologies

2.4 Gaming Activity Information

Betting activity carried out on your account, game history, deposit and withdrawal transactions, and bonus usage history are all recorded in our systems. This information helps ensure responsible gaming and assists in resolving disputes when needed.

§ 03

Purpose of Data Use

vk11 uses your information only for the following legitimate purposes:

3.1 Account Management & Identity Verification

Personal information is used to register your account, confirm your identity, and verify your age (21+). This is an essential part of maintaining the safety and integrity of the platform.

3.2 Financial Transaction Processing

Payment information is used to correctly process deposit and withdrawal requests and to prevent fraud. The minimum deposit and withdrawal amount on vk11 is ৳500, and withdrawals are generally completed within 1 hour.

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve any account-related issues. Your previous communication history helps ensure fast and effective assistance.

3.4 Security & Fraud Prevention

Technical information is analyzed to detect suspicious activity, prevent unauthorized account access, and maintain the overall security of the platform.

3.5 Service Improvement & Personalization

Anonymous statistical analysis is used to improve the gaming experience and personalize services to your preferences. vk11 never sells your information to third parties.

3.6 Legal Compliance

Necessary information is retained to comply with applicable laws and regulations, respond to lawful requests from legal authorities, and prevent financial crime.

§ 04

Cookies & Tracking Technologies

The vk11 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, perform security checks, and process form data. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalization options. They make each visit more convenient for you.

4.3 Analytical Cookies

Anonymous statistics are collected to understand how users interact with the platform. This information is not personally identifiable and is used to improve service quality.

You can control cookies by changing your browser settings, though disabling certain cookies may limit the functionality of the site.

§ 05

Data Sharing & Third Parties

vk11 does not sell, rent, or share your personal information with unauthorized third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These partners operate under their own privacy policies.

5.2 Technology Service Providers

Providers of server hosting, database management, and cybersecurity services may process limited information on our behalf. These providers operate under strict confidentiality agreements.

5.3 Legal Requirements

We may be required to provide relevant information in response to court orders, lawful requests from investigative authorities, or other legal obligations.

5.4 Business Restructuring

User information may be transferred in the event of a company merger, acquisition, or asset sale. We will notify users in advance in such circumstances.

§ 06

Data Security Measures

vk11 applies industry-standard technical and organizational measures to keep your information secure. The key components of our security framework are as follows:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Database encryption — stored sensitive data is protected in encrypted form
• Two-Factor Authentication — controls account access
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Strict internal access control policies

However, no method of data transmission over the internet is 100% secure. We provide the highest level of protection we reasonably can, but we cannot guarantee absolute security. You also play a role in protecting your account by keeping your password private and logging in only from trusted devices.

§ 07

Data Retention Period

vk11 retains your information only for as long as it is necessary or legally required. The key principles governing data retention are as follows:

7.1 Active Account Information

Your account information and gaming history will be retained for as long as your vk11 account remains active. This information is necessary for account management and dispute resolution.

7.2 After Account Closure

After an account is closed or deactivated, certain necessary information is retained for a specified period to meet legal and regulatory requirements. After the defined period, data is securely deleted or anonymized.

7.3 Financial Transaction Records

Transaction records may be retained for an extended period in line with financial accountability and legal obligations.

§ 08

Your Rights & Controls

As a vk11 user, you have certain important rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. Contact our support team to make this request.

8.2 Right to Correction

If any information stored on your account is incorrect or incomplete, you may request a correction. Contact the support team to update your name, email, or contact details.

8.3 Right to Deletion

Within the limits of legal obligations, you may request that your personal information be deleted. Certain information, such as financial transaction records, may be legally required to be retained and therefore may not be possible to delete.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time through the support team. However, transactional account notifications (such as withdrawal confirmations) will still be sent.

§ 09

Policy Changes & Updates

vk11 may update this Privacy Policy from time to time. Revisions may be necessary due to ongoing service improvements, adoption of new technologies, or changes in legal requirements.

For significant changes, we will notify you via email or through a clear notice when you access the platform. Continued use of the platform after changes are made will be considered your acceptance of the updated Policy.

The date of the most recent revision to this Policy is shown at the top of the page. We recommend that you review this Policy periodically.

§ 10

Responsible Gaming & Privacy

vk11 places the highest priority on responsible gaming. We monitor your gaming activity so that we can provide timely support if we detect signs of potentially harmful behavior.

Gaming data collected for this purpose is used solely for user protection, not for advertising or commercial purposes. To learn more about our responsible gaming practices, visit the Responsible Gaming page.

§ 11

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our dedicated support team is always available.